STRATEGIC BUSINESS UNITS

Maksys has organized its business into four strategic business units to help enterprises boost performance and enhance operational efficiency through optimal use of information technology.

Managed services portfolio includes

IT Infrastructure Services

The smaller companies' IT systems are as important as the global enterprises - we understand that. The difference is that the skills, services and solutions which larger organisations IT operations take for granted have typically been beyond the reach of the SME. Maksys bridges the gap and delivers enterprise-class solutions and service to the global giant through to the ten-user office. You will not experience a different level of service, if you are a ten-user organisation or a 1,000-user organisation, as IT in business is critical and not dependent on your company's size.

Whatever your support requirements, Maksys is available 24/7* to support your whole IT infrastructure or simply specific elements of it. The Maksys support experience is tailored to fit your exact requirements; we do not provide a one-solution-fits-all service. We work with you to discuss your requirements, perform a detailed audit and then build a package to fit your operations, systems and budget. Whether it is enhancing operational efficiency, handling exponential data growth, tackling security issues or improving service availability, Maksys helps its customers to assess, build and optimize their IT infrastructure to drive business growth cost effectively. Warranty Outsourcing Services The BPO Services offered by Maksys Technology allow international OEMs to provide warranty and post warranty fulfillment services for their technology products in India. The division has a full- ledged technical helpdesk and logistics management that include warranty fulfillment centers. Maksys¡¦s BPO division is making in-roads into high-end outsourcing contracts wherein the multi-domain experience within the company is a key differentiator.

INFRASTRUCTURE FACILITIES

• Help Desk facilities in Offices & Central Help Desk at Cochin.
• Technical Support Group at all locations.
• Escalation Center at Head office Calicut.
• Repair facilities for all IT Hardware in the locations.
• Multi-vendor, Multi product, Multi Solution 24x7 support capabilities.

STRENGTHS AS SERVICE PROVIDER

• Experience in supporting large Corporate.
• Clear Focus on Services Business.
• Process driven approach to service delivery as per ITIL.
• Capable of providing 24*7 high availability Services.
• Technical support group for handling escalations.
• Having presence all across Kerala.
• Services delivered directly to Customer & not through any franchise.