Services

NETWORKING SERVICES

• Technology / Product Consulting.
• Network Architecture, Network Modeling & Simulation
• Network Applications Assessment.
• Strategic Network Plan.
• Net work product Support and Management Services.
• Network Audit.

MAILING SOLUTIONS

Design, Implementation & Maintenance of mailing system based on:
• Lotus Notes,
• Microsoft Exchange,
• Outlook Express
• MS outlook

PROFESSIONAL SERVICES

• Performance Tuning
• Corporate Training
• OS Support and Administration on:
o Linux
o NT
o Novel

FACILITY MANAGEMENT SERVICES

• Help Desk Services.
• Operating systems support - Desktop/ Network.
• Applications Software Support.
• Anti Virus Support / Email Support.
• System Administration / Database Administration.
• Data Center Support Services.
• Asset Management.
• Vendor Management.
• Software Implementation & License Tracking.
• Enterprise Network Management Services.
• Data Backup Services.
• Complete IT Outsourcing.

SLA COMPLIANCE & MONITORING

Offers a comprehensive portfolio of services to meet specific requirements and manage service-level agreements (SLAs)
• Process oriented approach.
• Automated Spares & Logistics management.
• Process driven Program Execution.
• Deployment of the right skilled manpower.
• Measurements & tools.

CUSTOMER SUPPORT MANAGEMENT SYSTEM

• Service calls registration.
• Calls allotment.
• Updating the response & resolution time.
• Regular report generation.
• Various analysis reports.
• Single point source for project data.
• Automatic Escalation.
• Trend analysis.
• RCA for Problems.

SYSTEMS AND PROCESSES:

Well-established systems and procedures are in place for smooth running of service operations at each level. Starting from Spares requisitions, help Desk monitoring, weekly reports on customer base, productivity, customer complaint handling procedure, customer meets, etc. Security at the premises and insurance formalities are all in place.